Used & Refurbished
Equipment
Reno Hi-Fi
offers stereo equipment in the following four categories:
-
NEW:
Product that is in its factory-sealed box, never opened
outside the factory, and never used. New Pass Labs and
First Watt products have a full three-year factory warranty
that is transferable to whomever owns the product during the
three year period.
-
DEMO:
Product that is less than nine-months-old, usually only two
or three months old, almost always is in factory-fresh
condition, with all factory accessories and factory boxing,
and with most of the factory transferable warranty
remaining. Because Reno Hi-Fi has such a generous
in-home demo program, once items are returned from audition
by the public, we are able offer these demo products for
sale.
-
USED:
Product that is not new, not demo, has been used and has not
been refurbished. All products from Reno Hi-Fi are
always Satisfaction Guaranteed with an in-home demo
available. The remaining warranty is usually posted on the
used product listings. If you have any questions, just ask
and we’re happy to clarify what a product is and isn’t.
-
REFURBISHED:
Product that has been previously owned and has the extra
value of being electronically refreshed, tested and
certified that the product performs to factory new
specifications by the Pass Labs factory. This product
usually has a one-year factory transferable warranty.
About the
Reno Hi-Fi and Pass Labs refurbishing process:
When Reno Hi-Fi takes in a used item and resells it, we want to
do everything we can do insure the best possible results in the
new owner’s system. Most Pass Labs products never need any
service, but we offer the peace-of-mind that the product has
been checked by the manufacturer and additionally has a one-year
factory transferable warranty from Pass Labs. All this is
additional to the Reno Hi-Fi satisfaction guarantee and in-home
demo program.
In 2005 when
we started labeling product “Refurbished by Pass Labs,” the
addition of the label was in response to the fact that others
were re-selling these products and erroneously calling the
product “new.” In retrospect, we wish we had not called these
products “refurbished,” but maybe called them “Certified
Pre-Owned.” Often the products look so good that consumers do
think they are new. However, while serious cosmetic damage is
usually replaced by the factory when possible, average nicks and
scratches are not replaced or repaired. Refurbished product does
not guarantee that the product looks factory fresh. When we
offer refurbished product, we will describe the cosmetic
condition so you can make an informed decision.
PASS
Refurbished Product DOES guarantee
that the
product will perform like new, that the product has not been
modified by a consumer, and that you are getting product
designed as Pass Labs intended. And the one-year factory
transferable warranty is your assurance of continued
performance.
Most of the
product Reno Hi-Fi sends to Pass Labs for a refurbishing
check-up doesn’t need any serious work. The refurbishing is the
Extra Value you receive when you invest in a Pass Labs
refurbished product rather than the typical used product offered
though internet classified ads. During refurbishing, Pass Labs
thoroughly bench tests the product to see that all parts of the
product perform to factory specification as if the product were
brand new. If any part of the product is not performing within
strict tolerance, then work is performed to make the product
electronically 100% right. If any electronic part of the
product is marginal in any way, it is replaced with a new part.
On most amps the only wear item is the power switch, and if
it’s not in new condition, during refurbishing it is replaced.
In internet
chat rooms, much ado is made about the life-expectancy of
capacitors. The fact is that modern capacitors last an extremely
long time in a well-designed, ultra-high-end product (as long as
there is not serious abuse, such as not providing the amp
adequate ventilation). Modern caps last twenty-years and beyond,
and when they do fail, caps gives years of warning. During
refurbishing, if there is any hint that the caps need to be
replaced, then they will be replaced. Most products that are
less than ten years old will not have any reason to have the
caps replaced, and therefore they will not be replaced.
Needlessly replacing caps would be an expense that we would have
to pass on to the consumer, and serves little purpose.
Reno Hi-Fi
buys used Pass Labs products.
We buy every model of Pass Labs and First Watt product ever
made. If you have a PASS product you would like to turn into
quick cash, please contact us and we’ll give you a value
quotation. After the quote, the usual procedure is to send the
item to us in Reno, Nevada, (please ask for our shipping
address) and after inspection on the business day following the
item’s arrival, we’ll send you a company check.
Reno Hi-Fi
buys estates of entire audiophile systems.
We buy entire systems or large parts of systems, when some of
the components are Pass Labs. This is on a case-by-case basis.
Please contact us with a few details and we’ll be happy to help.
And you don’t have to be an audiophile.
